Return & Refund Policy

ffective Date: 12th February, 2025

At Hoor X, your satisfaction and trust matter to us. We maintain a clear and honest exchange policy to ensure your experience with us is smooth and transparent.

✅ 1. Exchange Eligibility

We accept exchange requests only, under the following conditions:

• Item must be unused, unopened and in its original packaging.

• Exchange must be requested within 2 days of delivery.

• You must provide a valid proof of purchase (order ID or invoice).

❌ Non-Exchangeable Items

• Used or opened products

• Skincare products with broken seals

• Items on sale or purchased with discount codes or promotional offers (unless the item is defective or wrong)

🧴 2. Damaged or Incorrect Product

Received something wrong or damaged? We’ve got you covered.

Please:

• Contact us within 24 hours of delivery.

• Share clear photos of the product and packaging via our Facebook inbox or WhatsApp.

• We cover return shipping for verified issues only.

🔁 3. Exchange Policy Only

• We do not offer refunds.

• Valid exchanges are allowed for:

  • Wrong item received

  • Defective or damaged items (reported within 24 hours)

• Exchanges are subject to product availability.

📬 4. How to Request an Exchange

To initiate an exchange, please contact us with the following:

📞 Phone/WhatsApp: 013 38 226451
📧 Email: [email protected]
📩 Facebook Inbox: facebook.com/hoorxbd

Please provide:

• Your Order ID

• Photos of the product (if applicable)

• A short explanation of the issue

📌 Note:

• We reserve the right to decline any exchange request that does not meet our policy conditions.

• Please ensure your item is packed securely for return to prevent damage.